We are looking for an experienced Project Manager to manage end-to-end project delivery for SaaS or product-based solutions. The role requires strong project planning, execution, and customer interaction skills, along with the ability to coordinate with cross-functional teams and work with international customers.
This is a customer-facing role where the Project Manager will act as a bridge between customers and internal teams, ensuring smooth implementation, timely delivery, onboarding support, and effective handling of customer queries and escalations.

Roles & Responsibilities

• Manage end-to-end project planning, execution, tracking, and delivery
• Act as the primary point of contact for customers during implementation and delivery
• Conduct project kick-off meetings, requirement discussions, status calls, and review meetings
• Coordinate with Product, Engineering, QA, Support, and Customer Success teams
• Handle customer queries and escalations and ensure timely resolution through internal teams
• Support customer onboarding and post-go-live stabilization
• Track project progress, risks, dependencies, and timelines and share regular status updates
• Maintain project documentation including project plans, trackers, MOMs, and change logs
• Work closely with international customers and manage communication across time zones

Required Skills & Experience

• 5–6 years of experience as a Project Manager in SaaS, IT, or product-based companies
• Strong customer-facing and stakeholder management experience
• Experience working with international clients
• Good understanding of software development lifecycle (SDLC)
• Experience with Agile, Scrum, or Hybrid delivery models
• Hands-on experience with project management tools such as Jira, ClickUp, Asana, or similar
• Excellent communication and coordination skills

Education

• B.E./B.Tech or MBA/PGDM in a relevant discipline. Project Management certifications will be an added advantage.

Good to Have

• Exposure to HR-Tech, ATS, or recruitment platforms
• Experience in SaaS onboarding or implementation projects